Experience Focused

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What does Experience Focused mean?

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What does Experience Focused look and sound like?

Both solutions meet your budget and I recommend option one since sustainability is important to you

Expertise

Let’s work together to arrange coverage so you can take a worry-free vacation

Teamwork

This is a tight deadline, but achievable with great teamwork, efficiency and communication. We’ve got this!

 

Optimism

I hear your concern about workload. Let’s take a look at what’s on your plate

Listening

The client loves working with us and just brought us on for two more projects

Trusting

I will attend the client meetings each week and provide the team with updates

Accountability

I'm sorry

Accountability (self & others)

How does this schedule work for you?

Feedback

Here is a temporary solution while we wait for the custom table

Adaptive

What does Experience Focused feel like?

Word Collage-Experience Focused

When and how does Experience Focused show up?

Experience Focused shows up when we are our best selves

  • We lead from where we are and add value
  • We take pride in our showrooms and create welcoming, comfortable, and inspiring spaces for employees and guests
  • We are knowledgeable, confident, and prepared

Experience Focused shows up in how we work with others

  • We listen to understand and seek clarity when needed 
  • We build trusting relationships with each other, our clients, and vendor partners
  • We care about the needs of our teams and clients and adapt to create the most successful outcomes

Experience Focused shows up in the customer service we deliver

  • We treat each interaction as an opportunity to provide extraordinary customer service – internally and externally 
  • We establish clear expectations, meet our commitments, and follow up to ensure needs are met
  • We are courteous and attentive in all customer service interactions 

Go to Team First >