Client Led
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What does Client Led mean?
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We engage, align and adapt >
We engage clients throughout the process.
We align on client vision, goals and objectives.
We customize and adapt our processes and business to meet client needs of today and of the future.
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We listen, learn and understand >
We listen to the needs of the client.
We ask questions and solicit feedback.
We understand what success means to them.
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We support, serve and guide >
We are a trustworthy, long-term partner.
We set realistic expectations to ensure client success.
We advise clients on business and industry trends.
We share information that they need to hear.
What does Client Led look and sound like?
We are committed to your success and aim to fully understand your needs so we can add value at each step of the project.
Collaborative partnership
It seems that this solution might not be a good fit. Let’s take a look at other options.
Engaged listening (verbal & non-verbal)
That’s a great idea, but here are some challenges that will need to be considered
Guidance and insight
We are happy to modify the product specifications based on your revised budget
Adaptability
Tell me more about that. What would success look like to you?
Curiosity
This is exactly what we wanted!
Validation (from client)
What does Client Led feel like?
When and how does Client Led show up?
Client Led shows up when we meet client expectations
- Staying on budget
- Communicating clearly, timely, and purposefully
- Designing to support desired aesthetic
- Completing the project on time
Client Led shows up when we demonstrate our value
- Deliver impactful presentations or RFP responses
- Anticipate client needs
- Go the extra mile
- Prove that we are the best fit
Client Led shows up as a strong partnership
- Mutual agreements are established
- Pitfalls are identified and solved for
- Verbal and non-verbal cues from the client are understood
- Innovative and unique solutions/ideas are discussed